417 EXPRESS DELIVERY LLC

Gave us a specific delivery date and time frame. Waited around all evening and no one showed up or even called. Pretty disappointed to say the least.

Never seen so much incompetence from a company. 4 times trying to get my safe delivered. First time they come by to say they could not deliver it because they just did not feel like it I guess. Took time off for a waste. 2nd time no call no show after taking off work. 3rd time supposed to be there between 10-2 and I gave up and left. They showed up at my house at 4 aggravated cause I was not there. Customer service is horrible and no accountability. I will redirect all my purchases with a different last mile company. Not even worth one star.

Specifically scheduled a delivery date with them, confirmed a time on the day of delivery and nothing showed. No courtesy call to let me know they weren't going to make it. So the next day I called and the Receptionist said sorry the driver was in a car accident and of course couldn't make it. No big deal, we'll just reschedule. Well they couldn't reschedule other than a week later or we could just get the item from their warehouse. Sure, I'll just use my truck. When I arrive, the Large tv we ordered had a mangled box and I was reassured there would be no damage in the interior by the gentleman helping load the item. Hmm, they still made me sign for the package without letting me see the insides. As soon as I got the tv inside, I unboxed it and to no surprise at all, the tv is cracked. I called the office and they stated they couldn't do anything about it- no apologies, mind you. Thankfully I had a warranty on the product and it protected me from damages so I wasn't out $1000.00. this being said, I will not trust them with my parcels any longer. I've attached photos of my parcel in their parking lot the way I received my item.

Great experience dealing with this company. Shane was very helpful and courteous. I recommend using them

If there was less than one star to give I would give it. This delivery service is the worst EVER. I specifically picked the day I wanted my package delivered. Being assured it would be delivered that day, I arranged to take off work. I got a phone call 4 days early from "Shane" stating that my package had arrived and they were going to deliver it next day between noon and 4pm. I told them I was not prepared to take off work until the date I had chosen, but he didn't care. I made last minute arrangements to be home on the date THEY assured me I would be my delivery date. I waited all afternoon only to get a call at the end stating they didn't have time to deliver to me today and would be delivering tomorrow between 8am and noon. So now, I have to sit at home yet another day to wait for them to do their job. Stay away from these guys! AMAZON - Stop using this TERRIBLE service.