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The company I work for makes industrial kitchen equipment. Sometimes we ship to our Dealers warehouse and sometimes it’s for an install which has certain requirements and is mainly time sensitive. We have used TQL in the past and they did an average job on a few soft ball lanes i.e. shipping from dock to dock, no designated delivery time or specifications. We also tried shipping our equipment with them for some of our installs and they did a terrible job. Either the truck wouldn’t show up on time or didn’t have the request e-track, one time the truck didn’t deliver at our specified delivery time and we had flown our guys out to the job site and rented equipment for off loading that day, no call from TQL to advise the truck was going to be late. I get trucks break down and things happen especially in transit but the poor communication and lack of effort after the pick-up was booked was just not something we want in a logistics company so we stopped using them. A different Rep kept calling after the incident telling me this branch was different and they where on top of things so I gave them another shot. I will say this their rates are competitive with other logistics companies however we still had poor communication issues, no delivery confirmations and poor customer service over all. So again I advised them that they where not a good match for our company and we would not be using them again. They continued to call and ask for us to use them and I continued to tell them what we went threw and why we don’t use them. No matter how many times I tell them to stop calling and we will not use their company they just keep calling. I am not writing this review because of our poor customer service experiences but because I am at my wits end with the non-stop calling. Seriously No Doubt 1995 Spiderweb's playing in my head every time TQL pops up on my caller ID. My biggest issue with TQL over all is they will not stop calling. If they put HALF the effort they use on sales calls that they did with customer service they would be the best Logistics company ever.
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