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It’s been said that you only have one chance at a first impression. While picking up a load in Bloomington, I developed a battery problem that led me here for my first time. The first person that I encountered was Amber at the service desk and, I honestly have to say, that JX Peterbilt would be hard pressed to find a better “first impression” employee than her. While standing in line to tell her why I was there, I was able to witness multitasking at its finest. She interacted with a customer on the phone, a coworker, the service manager, the customer in line ahead of me, while typing on the computer and acknowledging me as well. She had the most upbeat attitude that I have seen for someone in a service position. When it was my turn, she listened to my story, gave me clear instructions on where to drop my trailer, where to park the truck and what information to bring back to her. She told me what time they would be able to get me into the shop and the technician delivered on that promise. She then later brought me the results on the tests on the batteries so that I was clear on what they found and so that I was then able to give back an informed decision on what I wanted them to do. Before the truck was done, she made it a point to tell me that she was leaving for the day, but there was going to be someone else to finish the transaction. I sincerely hope that she is duly appreciated by the management for her efforts in the role that she plays at this location. I apologize for not getting the name of the man that did finish the paperwork process, but he also is clearly continuing the outstanding customer service that is displayed here. The service manager (who I also failed to ask for his name) also took the time to visit with me to make sure that I was satisfied with the service. From A to Z, this was undoubtedly the best experience that I have had in a repair shop and I believe that, based on my one experience here, that they deserve all of the 5 star reviews that they get.
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