Jackson Group Peterbilt - Missoula, Montana

Great experience at the JGP Missoula tonight. Called in on the road in from Dillon with a coolant sensor failure. Got in an hour from closing. Mike got the paperwork, parts and the tech on it. flushed, removed and replaced before closing at 8PM. Short staffed but willing to keep the wheels turning. Trailer parking across the street at Ambest. 4 major truck stops within a walk.

I have both my trucks and some of my trailer work done here, I cannot say enough about Jim and Troy and the entire shop. They always try to get the work done in a timely manner and are extremely reliable with great workmanship. Just can't say enough good things about them!

1/21/22 I want to thank the service department for getting our truck in for an adaptive cruise control fault on our 2020 Peterbilt 579 which ended up being a wheel speed sensor. Called them earlier in the week and told them I would be there Friday morning and they said that they are very busy which they definitely are but they got me worked in. The service tech got right at it and we were done in a couple hours and the price was reasonable. I’m very appreciative for going above and beyond for getting us in and repaired. Quite the friendly and knowledgeable staff from service to parts. I wish we had bought our truck here have been treated so much better than the competitor 200 miles west. Highly recommend you folks at Jackson Group Peterbilt. Will definitely do business again. I didn’t see where I could add another review but just like the first time they got me in to check a fault code right away and got me fixed up. I sure wish I had bought my newer truck from them instead of the dealer in Liberty Lake Wa. This dealership has treated us with the best upright respect. Thank you very much.

Worst service I’ve ever came across. Waited 28 days for them to get my “blown” truck in the shop to take a peak at to see what’s actually wrong. Decided that was long enough so I trekked 1000 miles one-way with a step deck to get my Pete. The day I got there they pulled it in that morning on the 31st day. I pulled it right back out with a wrecker and will never use these guys ever! They never call to give updates either on their scheduling..so I went a month without revenue.

Scratched my truck didn't realize to I left and was charged for services not render,went to another Peterbilt dealership and they fixed problems

Got me in and out right away decent price no complaints, real nice people!

April 1st, I made an appointment to get my truck worked on. The appointment was for the morning of April 2. When I arrived I was told that I would have to wait because they had 5 trucks ahead of me. So I left and called the manager of the service department. He informed me that they were very busy. Then why did they schedule me in for Thursday morning? Not sure if I will go back!

Friendly service and most of the time they can fit you in or at least check stuff out for you in a short notice. Jim, Troy, and Rick are great to work with in the service department.

Great service like always