Gibson's Customs Towing LLC

I can’t say enough about the quick and professional service I received from Gibson’s Custom Towing. They went above and beyond (taking time on a Saturday and willing to work Sunday if necessary) to accommodate me and work around my schedule. They are old school professional where you can count on their handshake. I highly recommend their service.

This company was selected by Highway Patrol. After my near head on collision with a semi, I am thankful for the services rendered while I was in shock and unable to cooperate that night. However, when insurance is involved, you may expect communications to be lacking a little. I get that it is extra work to deal with insurance, but this is why we pay for roadside and collision coverage. So we don't have to foot an unexpected NEAR $700 bill less than 24 hours after tow. When my insurance reached out to Gibson's 4 days after the accident to schedule a tow to a body shop, they informed my insurance company that I had not released my vehicle to them. Gibson's was informed that my insurance company would handle all further details less than 24 hours after they towed my vehicle. I recommend better communication systems for the company. Possibly communications in writing to avoid these issues. Hopefully my car is released today now that I have "verbally" given a release to the tow company for the third time today :)

We blew a steer tire on our W900 right on the edge of Douglas WY. We called at 7am and the driver was there within the hour! He was courteous, kind and knowledgeable. Chase is a good guy to work with!! Gibson’s was the best choice to hook up the semi, get us off the interstate and tow us back to the shop. Thanks, Chase and crew! We enjoyed meeting you, but we don’t want to see ya again! 😂 (But you’ll be the first we call if we do!)

A tire on our utility trailer blew and Gibson’s was the only company who said they could come out and help. They had to drive about 40 minutes to get to us, but the price they quoted on the phone was accurate and fair. Kyle came out and had our tires changed as quick as you like (we had to change both of them because our spares were different sizes). Thank you!

I was moving from Cheyenne to Casper last night and had my last load including two cats and 2 small dogs and I ran over something in the road and my car was toast! Gibson’s was sent to me through my roadside assistance and Trevor came to my rescue! He was there 15 minutes before the ETA (luckily I made it to the truck stop across the street from their shop) got my car to Casper without any trouble! He was professional, friendly, and understanding even though I was visibly upset! My daughter was able to get there quickly from Casper and got the animals and I home! Thank you Gibson’s and Trevor!