PENSKE LOGISTICS LLC

The tow trailer Penske rented to me had a dangerous defect---unbeknownst to me, it was missing a key part that is meant to keep the ratchets that hold down the towed vehicle's wheels in place. When a ratchet flew off mid-tow and hit my car, this created a serious safety risk, damaged the car I was towing, and delayed my cross-country move, requiring new plans, reservations, and scrambling to coordinate repairs. I had purchased tow insurance through Penske, so I thought at least that my repairs would be paid for, but the insurance company denied the claim on the basis that I didn't hit anything, and therefore there was no collision (besides the trailer part with my car...) Penske's "risk management" team gave me the run-around and despite repeated efforts to get in touch to rectify this, almost a year later it still hasn't been resolved. This company rents out dangerously faulty equipment and then fails to back up its product when that equipment fails and does damage.

As a business owner for many years & have been leasing Trucks with Penske for well over 15yrs. In the past few years I have nothing but problems, I cant get anyone to return calls, or Emails. I would not recommend leasing or renting from Penske. I have tried to call and email other location to help, NO Response. I have filed compliant with BBB & now I'm currently hiring an Attorney to see if then I can resolve my issues.

Please avoid renting from Penske. The truck we had was very poorly maintained. We were told that everything was ready to go, but didn't realize until three days into our cross country move that the front tires were less that 40 psi out of a required 65. This cost us hundreds more dollars in gas. We were never able to check pressure on the rear tires because the placement of the nozzle deep in the rim and at an awkward angle, made it impossible to get the gauge in place. The alignment was also off at least 20%, causing me to have to hold the wheel in place to the left to avoid going over the shoulder. We tried calling them multiple times to get help with this and we're on hold so long each time that we gave up. One week before the move, I called to cancel the reservation because I felt a 16' truck would be too small and a 20' from another national company would better suite our needs. The agent I spoke with assured me that I was wrong in my judgement and the 16' would be fine. We ended up having to throw out several bookcases and other small furniture that wouldn't fit in order to make room for more expensive/important things. Not only did this cost us in money spent on furniture, we had to pay the movers more for the extra time spent rearranging what was in the truck. Penske misrepresents the status of its vehicles and its employees are dishonest just to save a cancellation.

My husband searched for weeks on the Penske site to find a box truck for his business. He finally located one and went through great lengths to track down where the truck was housed so he could see it in person. Upon inspecting the vehicle in person, he informed his Penske customer service rep, whom he had been working with, that he would like to take the next steps in purchasing the vehicle. He paid $500 to hold the truck and have the vehicle removed from their site so that the loan paperwork could be finalized. Penske financed the sale and my husband put down an additional $1000 and all the appropriate paperwork was signed and submitted. We were told that the truck would be ready for us to pick up on April 7th. The morning of April 7th we followed up with our Penske representative only to find out that the truck had been taken to Albany NY!!!!!!! We live in GA and inspected the truck in person on site in GA. So we were very surprised, frustrated and angry that after we paid and finalized the loan paperwork the truck was taken to NY and had not be marked as sold!!! To add insult to injury we were asked if we would be willing to go to NY to retrieve the truck. ABSOLUTLEY NOT. We are now being given the run around, have not received our money back or another truck of equal value. We paid 6 months of commercial auto insurance upfront as well and someone else is driving the truck!!! This is NO WAY to conduct business. I've called and emailed the corporate office three times hoping to get help to resolve this.

I will never support a company that does not support our freedom and the truck drivers who are standing for our freedom